Store Policy
Customer Care
At Jacee Designs, we want your experience to feel personal, easy, and supportive from the moment you visit our store to the moment your order arrives.
Each order is handled with care, and we take pride in creating and packaging our products thoughtfully. We do our best to provide clear product descriptions and images so you know what to expect, while also celebrating the natural beauty and individuality that comes with handmade and hand-finished pieces.
If you have a question about a product, your order, shipping, local pick up, or local delivery, please reach out. We are always happy to help and will do our best to respond as soon as possible.
If something is not right with your order, please contact us and we will work with you respectfully and fairly to find the best possible solution.
We also respect your privacy and handle your personal information with care. Any details provided during your order or enquiry will only be used for customer service, order fulfilment, and communication related to your purchase.
Thank you for supporting Jacee Designs — your support means so much to our small business.
Wholesale Inquiries
Interested in stocking Jacee Designs?
We love connecting with stores and businesses that share an appreciation for thoughtfully designed, hand-drawn pieces with an organic and timeless feel.
If you would like to enquire about wholesale opportunities, please contact us with a little information about your business, including your store name, location, website or social media, and the products you are interested in.
Wholesale details including pricing, minimum order quantities, lead times, and shipping information will be provided upon enquiry.
We are always excited to hear from like-minded retailers and appreciate your interest in Jacee Designs.
Payment Methods
We offer secure payment options through the methods available at checkout for a simple and safe shopping experience.
All prices are shown in AUD unless otherwise stated.
Orders will only be processed once full payment has been received and confirmed.
After your order is placed, you will receive a confirmation email with your purchase details.
If you have any questions about payment or experience any issues during checkout, please get in touch — we are always happy to help.